FAQ

Frequently asked questions

Everything you need to know before your visit. Still have a question? Email or DM me any time.

Booking & payment

How do I book an appointment?

Book online any time at silqskinaesthetics.com/book. Choose your treatment, pick an open time, and save a card to hold your spot. It takes about a minute.

Will my card be charged when I book?

No. Your card is saved securely to hold your appointment and is not charged when you book. You pay for your service at your appointment.

Why do I need a card to book?

Your appointment time is reserved just for you. The card on file is only used for your service or under the cancellation and no-show policy.

What forms of payment do you accept?

Card payments are accepted. Gratuity is appreciated but never expected.

How do I cancel or reschedule?

Reply to your confirmation email at least 48 hours before your appointment. Cancellations made with less than 48 hours' notice are charged 50% of the service price.

What happens if I miss my appointment?

Missed appointments without notice are charged 100% of the service price, and future bookings may require full prepayment.

What if I'm running late?

There's a 10 minute grace period. After that, your service may be shortened or rescheduled and the full fee still applies. Arrivals 15 or more minutes late may be treated as a no-show.

Are services refundable?

Because services are performed on the skin, they are non-refundable. If you have any concerns after your visit, please reach out within 48 hours so we can make it right.

Treatments

What products do you use?

I use Circadia, GlyMed Plus, and Skin Script, professional-grade lines I trust to deliver real results. Because I work with more than one line, I can mix and match to create something that's truly yours. Read why I trust them.

What skin concerns can you help with?

Acne, hyperpigmentation, acne scarring, dehydration and anti-aging. Every treatment is built around what your skin actually needs.

I'm a new client. What should I book?

Start with the New Client Skin Experience (70 min, $175). It's required for your first visit and begins with a comprehensive consultation about your skin's condition, concerns, lifestyle, and routine, followed by a treatment tailored to you. After that, you can book the Customized Facial or Chemical Peel. Book your first visit.

What's the difference between the New Client Skin Experience and the Customized Facial?

The New Client Skin Experience is your first visit: a comprehensive consultation plus a facial with a hydrating mask, so I can get to know your skin. The Customized Facial ($170, 70 min) is for returning clients and is designed around your skin's needs on the day of your appointment, with a targeted mask.

Are there any add-ons or extra charges?

No. All treatments are all-inclusive: no add-ons, no extras. LED light therapy, face and neck massage, and finishing products are included.

Do I need a consultation before a chemical peel?

Your first visit is always the New Client Skin Experience, which includes a full consultation. After that, the Chemical Peel ($200, 45 to 60 min) is selected based on your skin concerns, condition, and tolerance, with the intensity tailored to your individual needs.

How long are appointments?

New Client Skin Experience 70 minutes, Customized Facial 70 minutes, and Chemical Peel 45 to 60 minutes.

Can I get a treatment if I'm pregnant or on Accutane?

Please let me know before your appointment. Some treatments, like chemical peels, may need to be adjusted or postponed for your safety. If you're pregnant, on prescription medications, being treated for a skin condition, or have any health concerns, I always recommend checking in with your primary doctor or dermatologist first.

Before your visit

How should I prepare for my appointment?

Arrive with clean skin if possible, and let me know about any medications (such as retinoids or Accutane), allergies, pregnancy, or recent procedures.

Can I bring a friend?

To keep the space calm and private, please come alone unless arranged in advance, and silence your phone during treatment.

The studio

Where is the studio?

37 W 26th St, 8th Floor, Room 823, New York, NY 10010, in the heart of NoMad between 5th and 6th Avenue.

What are your hours?

Monday, Wednesday and Friday from 3 to 8 PM, and Saturday from 3 to 7 PM.

How can I reach you?

Call or text (929) 406-4556, email info@silqskinaesthetics.com, or DM @silqskin.aesthetics on Instagram.

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